Urgent Work From Home Customer Support Associate
Tech Mahindra
Voice Process | Work From Home | Customer Support
Hindi & English / Regional Language Process
Urgent Limited VacancyJob Overview
Tech Mahindra is listed for an urgent work-from-home hiring opportunity for the position of Customer Support Associate. The role is associated with a voice process and involves handling customer queries through voice calls.
According to the supplied job listing, the position is a 100% Work From Home opportunity and is available for candidates with different levels of experience. The listing mentions an experience range of 0–5 years at the top, while the detailed eligibility section states that candidates with BPO experience as well as freshers may be considered.
The vacancy is associated with the Kolkata hiring office, although the actual work arrangement is described as remote. The listing indicates 1 opening and states that more than 100 applicants have already applied.
Advertised Salary Range
Detailed compensation varies by experience
Job Details at a Glance
| Particular | Details |
|---|---|
| Company | Tech Mahindra |
| Designation | Customer Support Associate |
| Job Function | Voice Process / Customer Support |
| Work Mode | 100% Work From Home |
| Hiring Office | Kolkata |
| Experience | 0–5 Years Listed |
| Employment | Full-Time, Temporary / Contractual |
| Openings | 1 |
| Contract Period | Until 31 October, subject to stated conditions |
| Work Schedule | 24/7 Rotational Shifts |
About the Customer Support Role
The primary role of the Customer Support Associate is to handle customer queries through voice calls. The position falls under customer success, service and operations within the BPM/BPO sector.
Employees working in a voice process generally need to communicate clearly with customers, understand their concerns and provide appropriate assistance according to the company's process and guidelines.
The supplied listing describes the opening as a domestic voice process and mentions customer care, inbound calls, customer service, voice support and customer handling among the relevant skills.
Key Responsibilities
- Resolve customer queries through voice calls.
- Handle inbound customer interactions professionally.
- Understand customer concerns and provide appropriate support.
- Follow the company's customer-service process.
- Maintain clear verbal communication with customers.
- Handle customer-related information carefully.
- Support customers according to the applicable process guidelines.
Language Requirements
The job title supplied with the listing refers to an English and Hindi work-from-home opportunity. However, the detailed job description also contains a language requirement mentioning Bengali as the main language and basic English.
The listing also states that candidates should have strong verbal communication skills and no major Mother Tongue Influence (MTI) for the voice process.
Eligibility Criteria
- Minimum education mentioned: Higher Secondary (12th Pass).
- Graduates are also welcome.
- Freshers are welcome according to the detailed listing.
- Candidates with BPO experience may also apply if they can provide the required employment documents.
- Maximum age limit mentioned: 40 years.
- Immediate joiners are preferred.
BPO Experience Requirement
The detailed job description states that candidates with at least 6 months of BPO experience may be considered, provided they have the required supporting documents.
At the same time, the listing explicitly states that freshers are also welcome. Compensation is different for experienced candidates and freshers.
Work Schedule
The position involves 24/7 rotational shifts, meaning employees may be required to work different shifts, including day and night shifts, depending on business requirements.
The listing specifies 5 working days with 2 rotational weekly offs.
The detailed work schedule also states that employees will have 10 hours of login time, consisting of 9 hours of working time and 1 hour of break.
24/7 rotational shifts
5 working days + 2 rotational weekly offs
10 hours login time
9 hours working + 1 hour break
Contractual Employment
The position is described as a temporary / contractual role. The supplied job description states that the contract is valid until 31 October.
According to the listing, continuation after the stated contract period depends on performance and business requirements.
Communication Skills
Strong verbal communication is important for this voice-process position. Candidates should be able to communicate clearly and professionally while speaking with customers.
- Clear verbal communication.
- Good customer-handling ability.
- Ability to understand customer concerns.
- Professional telephone communication.
- Comfort with inbound voice calls.
- Ability to follow customer-service procedures.
Mother Tongue Influence (MTI)
The listing states that candidates should not have major Mother Tongue Influence (MTI) for the voice process.
This indicates that spoken communication and clarity are important aspects of the selection process. Candidates should be comfortable speaking clearly in the language required for the assigned process.
Interview & Selection Process
The supplied listing describes a multi-stage selection process. Candidates should be prepared to complete the stages mentioned below.
The initial HR round is described as a video-call interview.
Candidates are expected to achieve a minimum typing speed of 25 WPM with 90% accuracy.
The final round is described as a Google Meet interview.
Compensation Details
The listing provides separate compensation figures for experienced candidates and freshers.
| Candidate Category | Listed Compensation |
|---|---|
| Experienced Candidates | ₹2,30,530 CTC approximately; around ₹14.4K in-hand/month; monthly CTC approximately ₹19.2K |
| Freshers | ₹2,05,830 CTC approximately; around ₹12.4K in-hand/month; monthly CTC approximately ₹17.1K |
Work From Home System Requirements
Since the role requires working from home, candidates must have the necessary computer, internet and power-backup setup.
Windows 10 or Windows 11
8 GB or above
Core i5, Generation 5 or above
Minimum 20 Mbps connection for upload/download
Inverter or generator backup is required.
Noise-cancelling USB Type-A headset
Reliable Wi-Fi connection required for remote work.
Internet Requirement
The job listing requires a minimum internet connection speed of 20 Mbps for upload and download.
Candidates are asked to provide an internet speed test result from Ookla as part of the listed documentation process.
Work From Home Equipment
Candidates selected for the work-from-home role need to have a suitable computer setup and supporting equipment available at their location.
- Windows 10 or Windows 11 system.
- Minimum 8 GB RAM.
- Core i5, 5th Generation or newer processor.
- Minimum 20 Mbps internet connection.
- Reliable Wi-Fi.
- Power backup such as inverter or generator.
- Noise-cancelling USB Type-A headset.
Documents Mentioned in the Job Listing
The supplied listing asks applicants to provide several documents and setup-related proofs during the recruitment process.
- Aadhaar Card with complete date of birth.
- E-Aadhaar.
- PAN Card.
- 10th mark sheet.
- 12th mark sheet.
- Updated CV / Resume.
- System configuration snapshot.
- Photo of Wi-Fi setup.
- Photo of power backup such as inverter or generator.
- Ookla internet speed test result.
- Noise-cancelling USB Type-A headset proof/photo.
Additional Documents for Experienced Candidates
Candidates applying as experienced BPO professionals are asked to provide additional employment-related documents.
- Experience letter.
- Offer letter.
- Last 3 months' salary slips.
- Release letter, where applicable.
Important Document Safety Notice
The supplied listing asks applicants to share highly sensitive identity documents, including Aadhaar images and a selfie showing the applicant with Aadhaar.
Before sending Aadhaar, PAN, selfies or other identity documents by email, applicants should independently verify that the recruitment contact and email address are genuine and are connected to the advertised employer and vacancy.
Do not share sensitive identity documents with an unverified person, unofficial account or suspicious email address. Applicants should also avoid sharing OTPs, passwords, banking PINs or payment information during recruitment.
Recruitment Contact Mentioned in Listing
The supplied job advertisement mentions a recruiter named Shreya and provides a phone number and email address for recruitment communication.
Application Process Mentioned
According to the supplied listing, candidates are expected to share the requested documents by email. After the profile is reviewed, an assessment may be sent by email.
If the candidate passes the assessment, the profile may proceed to the final interview stage.
Share the required application information and documents through the recruitment channel specified in the listing.
An assessment may be shared with candidates whose profiles meet the requirements.
Candidates who clear the applicable assessment may proceed to the interview process.
Freshers Can Apply
The detailed job description states that freshers are also welcome. This makes the opportunity potentially relevant to candidates looking to enter the BPO and customer-support sector.
Freshers are listed separately in the compensation section and have a different stated CTC structure from experienced candidates.
Experienced BPO Candidates
Candidates with previous BPO experience may also be eligible. The listing mentions a minimum experience requirement for the experienced compensation category and asks for supporting employment documents.
Applicants should ensure that their experience documentation is available if requested through a verified recruitment process.
Age Requirement
The maximum age mentioned in the detailed job description is 40 years.
Key Skills
Ability to handle customer queries professionally.
Comfortable handling customer interactions through voice calls.
Clear and effective verbal communication skills.
Ability to understand and respond to customer concerns.
Minimum 25 WPM with 90% accuracy according to the listing.
The headline identifies an English and Hindi process; candidates should verify the exact assigned language.
Role & Industry
| Category | Details |
|---|---|
| Industry Type | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Success |
| Employment Type | Full-Time, Temporary / Contractual |
| Role | Customer Support Associate |
Educational Qualification
The listing states that graduation is not required for the role.
The detailed eligibility criteria specify Higher Secondary (12th Pass) as the minimum education, while graduates are also welcome.
100% Work From Home Opportunity
One of the major features of this vacancy is its remote work arrangement. The supplied listing describes the position as 100% Work From Home.
However, remote employment does not mean that candidates can work without a suitable technical setup. The listing specifies minimum computer, internet, headset and power-backup requirements.
Immediate Joiners
The listing specifically states Immediate Joiners Only.
Candidates who are immediately available should consider this requirement before applying.
Vacancy & Hiring Status
The supplied Naukri listing shows 1 opening for this position. It also states that more than 100 applicants have applied.
The listing is marked as an urgent and limited-vacancy opportunity.
About Tech Mahindra
Tech Mahindra is described in the supplied listing as an Indian multinational information technology services and consulting company.
According to the provided company information, Tech Mahindra was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. It is part of the Mahindra Group and is headquartered in Pune.
The supplied listing identifies the company's registered office as being in Pune, Maharashtra.
Who Can Apply?
Based on the supplied job description, the opportunity may be relevant to the following categories of candidates:
- 12th-pass candidates.
- Graduates.
- Freshers interested in customer support.
- Candidates with BPO experience.
- Candidates comfortable with voice-process work.
- Candidates able to work rotational day and night shifts.
- Candidates who meet the technical requirements for WFH.
- Immediate joiners.
- Candidates within the stated maximum age limit.
Important Points Before Applying
✓ 100% Work From Home role
✓ Customer Support Associate position
✓ Voice process
✓ 12th pass / graduates can be considered
✓ Freshers mentioned as eligible
✓ BPO experience can be relevant
✓ 24/7 rotational shifts
✓ 5 working days + 2 rotational weekly offs
✓ 25 WPM typing speed with 90% accuracy
✓ Windows 10/11 system required
✓ 8 GB RAM or above
✓ Core i5 Gen 5 or above
✓ Minimum 20 Mbps internet
✓ Power backup required
✓ Noise-cancelling USB headset required
✓ Immediate joiners preferred
✓ Contractual role until 31 October according to the listing
✓ Exact language requirement should be confirmed before applying
Final Job Summary
The Customer Support Associate opportunity listed under Tech Mahindra is a work-from-home voice-process position involving customer query resolution through calls.
The listing mentions an experience range of 0–5 years and states that both experienced BPO candidates and freshers can be considered. The minimum educational requirement mentioned in the detailed description is Higher Secondary (12th Pass), while graduates are also welcome.
The role involves 24/7 rotational shifts, five working days and two rotational weekly offs. Candidates must meet the stated technical requirements, including a Windows 10/11 system, minimum 8 GB RAM, Core i5 Gen 5 or above, 20 Mbps internet, power backup and a noise-cancelling USB headset.
The position is described as contractual until 31 October, with continuation depending on performance and business requirements according to the supplied description.
The job listing contains different language references in different sections, so candidates should verify whether the assigned process requires Hindi and English, Bengali and basic English, or another specified combination before proceeding.
This article is based on the job information supplied for the vacancy. Job availability, salary, eligibility, recruitment contacts, contractual terms and requirements may change.
Always verify the vacancy through the original job listing and independently confirm recruitment contact details before sharing personal or identity documents.
Never share OTPs, passwords, ATM PINs, banking credentials or make payments to obtain a job.
Interested in This Work From Home Job?
Review the original Naukri job listing, verify the current vacancy and recruitment details, and proceed with the application if the opportunity is suitable for you.
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