Tech Mahindra Work From Home Job 2026 – Customer Support Associate Vacancy for Freshers and Experienced Candidates
Tech Mahindra has announced an urgent hiring drive for the position of Customer Support Associate under its Voice Process division. The company is offering a 100% Work From Home opportunity with over 100 openings available for eligible candidates across India.
This opportunity is ideal for freshers and experienced BPO professionals looking to start or grow their careers in the customer support industry. Candidates with strong communication skills in Hindi and English can apply for this remote position and work from the comfort of their homes.
Tech Mahindra is one of India's leading IT and Business Process Management companies, making this an attractive opportunity for candidates seeking stable employment with a reputed organization.
About Tech Mahindra
Tech Mahindra Business Services is a subsidiary of Tech Mahindra and a part of the renowned Mahindra Group. The company provides business process outsourcing (BPO), customer experience management, digital transformation, and technology services to clients worldwide.
With operations in more than 90 countries and a workforce exceeding 131,000 professionals, Tech Mahindra serves hundreds of global organizations, including numerous Fortune 500 companies.
The company's Business Process Services division delivers customer support, back-office operations, and digital customer experience solutions across industries such as banking, healthcare, retail, telecommunications, manufacturing, logistics, and hospitality.
Job Overview
- Position: Customer Support Associate
- Company: Tech Mahindra
- Work Mode: 100% Work From Home
- Job Type: Full-Time Contractual
- Industry: BPO / Customer Support
- Openings: 100+
- Experience: 0–3 Years
- Education: Minimum Higher Secondary (12th Pass)
- Hiring Office: Kolkata
- Age Limit: Maximum 40 Years
About the Role
The Customer Support Associate will be responsible for handling customer queries through voice calls and providing prompt resolutions to customer concerns.
The role requires candidates to communicate effectively with customers, understand their issues, and provide accurate solutions while maintaining high service standards.
Selected candidates will work remotely and support customer service operations through Tech Mahindra's voice process team.
Key Responsibilities
- Handle inbound customer support calls.
- Resolve customer queries and complaints.
- Provide accurate information and assistance.
- Maintain professional communication standards.
- Ensure customer satisfaction through timely support.
- Escalate unresolved issues when necessary.
- Follow company policies and service guidelines.
- Maintain records of customer interactions.
- Support smooth customer service operations.
- Deliver quality customer experiences.
Salary Details
The compensation offered depends on the candidate's experience level.
For Experienced Candidates
- Annual CTC: ₹1,90,000
- Approximate Monthly In-Hand Salary: ₹14,100
For Freshers
- Annual CTC: ₹1,68,000
- Approximate Monthly In-Hand Salary: ₹12,500
Eligibility Criteria
Candidates must fulfill the following requirements before applying:
- Minimum Qualification: Higher Secondary (12th Pass).
- Freshers Can Apply.
- Experienced Candidates with BPO Experience Preferred.
- Maximum Age Limit: 40 Years.
- Excellent Communication Skills in Hindi and English.
- No Major Mother Tongue Influence (MTI).
- Comfortable Working Rotational Shifts.
- Available for Work From Home Setup.
Required Skills
- Customer Support Skills.
- Voice Process Experience.
- Communication Skills.
- Customer Handling Skills.
- Problem-Solving Ability.
- Call Handling Skills.
- Listening Skills.
- Professional Etiquette.
- Team Collaboration.
- Adaptability.
Work Schedule
The role follows a rotational work schedule.
- 24×7 Rotational Shift Environment.
- 5 Working Days Per Week.
- 2 Rotational Weekly Offs.
- Contractual Employment Till 31 October.
Candidates should be comfortable working in different shifts, including night shifts if required.
Work From Home Requirements
To successfully perform the role, candidates must have the required technical setup at home.
System Requirements
- Windows 10 or Windows 11.
- Minimum 10 GB RAM.
- Intel Core i5 Processor or Above.
- 7th Generation Processor or Higher.
- Stable Internet Connection (Minimum 20 Mbps).
- Power Backup Facility.
- USB Noise-Cancellation Headset.
Meeting these technical requirements is mandatory for joining the work-from-home program.
Selection Process
The recruitment process consists of multiple assessment stages.
- HR Interview Round.
- Typing Test.
- Versant Assessment.
- Client Interview Round.
Typing Test Requirements
- Minimum 25 Words Per Minute.
- Minimum 90% Accuracy.
Versant Requirements
- Minimum Score: Versant 3 or Above.
Documents Required
Candidates must keep the following documents ready before applying:
- Aadhaar Card.
- E-Aadhaar.
- PAN Card.
- 10th Marksheet.
- 12th Marksheet.
- Experience Letter (If Applicable).
- Offer Letter (For Experienced Candidates).
- Last 3 Months Salary Slips (If Applicable).
Important Conditions
- Candidates should not have attended any Flipkart interview in the last 3 months.
- Aadhaar verification is mandatory.
- Video interview participation is compulsory.
- Selfie verification with Aadhaar may be required.
Why Join Tech Mahindra?
Tech Mahindra is one of India's most recognized IT and business services companies. Working with the organization provides valuable industry experience and opportunities to build a career in customer support and business process management.
- 100% Work From Home Opportunity.
- Reputed Global Organization.
- Suitable for Freshers.
- Professional Training Environment.
- Large Number of Openings.
- Customer Service Career Growth.
- Flexible Rotational Work Schedule.
Who Should Apply?
This opportunity is ideal for:
- 12th Pass Candidates.
- Freshers Looking for Work From Home Jobs.
- BPO Professionals.
- Customer Support Executives.
- Voice Process Candidates.
- Job Seekers Looking for Immediate Joining.
- Hindi and English Speaking Candidates.
Application Process
Interested candidates can apply through the official Naukri job listing.
Final Thoughts
The Customer Support Associate Work From Home Job at Tech Mahindra offers an excellent opportunity for freshers and experienced candidates seeking remote employment. With over 100 openings, minimal educational requirements, and the backing of a globally recognized company, this role provides a strong entry point into the customer service and BPO industry.
Candidates who possess strong communication skills and meet the work-from-home setup requirements should consider applying as soon as possible due to the limited contractual hiring period.
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